Please take into consideration that some products may take additional time for delivery and processing. Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.
- Customs and Duties
The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
Returns & Exchanges
Exchange and return address - [08768] 서울 관악구 조원로2길 48 대광빌딩 302호
You are eligible for exchange or return in the following cases: - You can exchange or return your order within seven (7) days of receiving your contract details. If the delivery is delayed after you have received your contract details, you can exchange or return your order within seven (7) days upon receipt of your order or after the start of the shipping date.
- You may exchange or return your order within three (3) months following delivery or within thirty (30) days of becoming aware that the goods and services were delivered in specifications that are different from how they were advertised or promised.
You are not eligible for exchange or return in the following cases: - If the goods have been damaged or destroyed due to causes attributable to you (However, you are eligible to cancel your order if you had opened the packaging to examine the contents.)
- If the value of the goods has depreciated significantly due to partial or heavy use
- If the value of the goods has depreciated significantly because a long period of time has elapsed, making it difficult to resell the goods
- If the packaging has been damaged for goods that can be reproduced as identical counterfeits
- If we have obtained your consent of ineligibility because irrecoverable damage to the seller is expected in the case of an order cancellation for goods that are produced individually for an order.
- If the provision of digital content has already commenced. (However, this shall not apply to the portion for which the provision of such digital content has not commenced in cases of a contract comprising divisible services or divisible digital content.)
※ You bear the cost of returning your order in the case of an exchange or return whereby the reason for exchange or return is based on your preferences (including exchange for a different color or size, etc.) rather than damage or if the product not matching its description.
* 해당 상품은 주문 후 약 6~9주 이후 발송되는 선 주문 후 제작 상품 입니다. * 주문 제작 상품의 경우 입금 확인 후 주문 취소가 불가능하오니 신중한 주문 부탁드립니다. * 하회탈 추가 주문 시 배송 기간이 약 1~2주 추가 됩니다. * 하회탈을 옵션 추가 구매하실 경우 도색이 자동 포함됩니다. * 한정 상품의 입금 기한은 주문일로부터 3일입니다. 3일 이후 입금 확인이 되지 않을 경우 주문이 자동 취소될 수 있습니다. * 인형, 가발, 안구, 신발은 구성에 포함되지 않습니다. * 의상에 사용된 부자재는 소요량에 따라 변경될 수 있습니다.
